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| Return
Policy |
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Business
Systems Integrators, Inc. offers a 30-day return policy on selected
items based on manufacturer return policies. For further information
not listed, please contact Business Systems Integrators, Inc. |
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Please
contact us
24 hours a day, 7 days a week via RMA@BuSys.Com to obtain a
Return Merchandise Authorization (RMA) number before shipping your
product back to Business Systems Integrators, Inc.
Returns may not be accepted without a valid RMA number. For faster
service, please have the following information on hand when requesting
an RMA number:
Customer Name, Order Number, Serial Number and the Reason For The
Return. |
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All
products returned MUST: be 100 percent complete and contain ALL original
manufacturer boxes with the original UPC code and packing materials,
all manuals, blank warranty cards, accessories and any other documentation
included with the original shipment. |
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Shipping
charges on returned items are the customer's responsibility; Business
Systems Integrators, Inc. will match the shipping method and pay for
shipping on replacement or exchange item(s). |
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For
your protection, we strongly recommend you fully insure your return
shipment in case of loss or damage . Please use a carrier that is
able to provide you with proof of delivery. |
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If
you receive damaged merchandise, it is best to REFUSE it back to the
carrier attempting delivery. If you accept the package make sure it
is noted on the carrier's delivery record in order for Business Systems
Integrators, Inc. to file a damage claim. Save the merchandise AND
the original box and packing it arrived in, notify Business Systems
Integrators, Inc. immediately to arrange for a carrier inspection
and a pick up of damaged merchandise. If you do not notify Business
Systems Integrators, Inc. of damaged goods within the first 15 days
of arrival, our regular return policy will override any claim of damage,
and will fall under all current manufacturer restrictions. Contact
Customer Service at 866.867.9323 or 219.738.1105 to arrange for carrier
inspection and a pick up of damaged merchandise. |
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DEFECTIVE
returns can be returned directly to Business Systems Integrators,
Inc. within 30 days from the invoice date, at Business Systems Integrators,
Inc.'s discretion for: credit, replacement, exchange or repair. |
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Manufacturer
restrictions do apply and are outlined in our detailed policy. Any
item that is missing the UPC code will NOT be accepted for return
nor replacement. After 30 days, all manufacturers' warranties apply. |
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NON-DEFECTIVE
returns can be accepted directly by Business Systems Integrators,
Inc. within 30 days from the invoice date, at Business Systems Integrators,
Inc.'s discretion for: credit, exchange. All NON-DEFECTIVE returns
are subject to a 15 percent restocking fee. |
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Due
to manufacturers' policies, certain products will be accepted for
repair only. Business Systems Integrators, Inc. may not accept returns
for exchange, replacement or credit. If you receive a unit that is
inoperable FOR ANY REASON, you may contact
us for information on warranty service through Business
Systems Integrators, Inc. , the manufacturer direct or any authorized
service center in your area. |
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Due
to manufacturer's policies, all Sun Microsystems products are non-returnable;
Business Systems Integrators, Inc. cannot make any exceptions to allow
returns on these items, for any reason. Customers must contact Sun
Microsystems directly for service. |
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Additional
manufacturers may be added to this list as: manufacturer policies
change, manufacturers go out of business or in the case of specially
ordered items. |
Business
Systems Integrators, Inc. reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted after
30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original
shipping charges are not refunded on returned items.
Software,
CD and DVD Return Policy
Only defective software, CD and DVDs can be returned to Business Systems
Integrators, Inc. The return must take place within 30 days of invoice
date and may only be replaced for the SAME software, CD or DVD title.
Unopened software may be returned for refund or exchange within 30 days
of invoice date.
NOTE: Multiple
software licenses cannot be returned for refund or exchange unless first
authorized by the manufacturer. Multiple licenses may not be returned
beyond 30 days for any reason.
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