On-Site Warranty For Computer Systems
What Business Systems Integrators, Inc.
will provide at NO CHARGE.
  During the valid warranty period, Business Systems Integrators, Inc. will provide the following service at no cost to the customer.
  · Telephone diagnosis of the problem (with the aid of the customer) and the requisition of replacement parts from the manufacturer.
  · Upon arrival of the replacement part(s) at either Business Systems Integrators, Inc.'s location or the Customer's location, a Business Systems Integrators' Technician will be dispatched to the Customer's location and make the necessary repairs.
  · Technician will insure that the system is functioning at the Operating System level. This DOES NOT include application software.
What Business Systems Integrators, Inc.
Will Charge for during an On-Site Warranty Service Call.
  Description Charge
  On-Site Diagnosis of the Problem Current Hourly Rate in Effect
.50 Hour Minimum
  Return Parts Handling Charge $15.00
  Freight Charges for Shipping Defective Parts
Back To The Manufacturer		 Applicable Freight Rate
  Application Software Testing Current Hourly Rate in Effect
.50 Hour Minimum
  Data Transfer of Tape (or other backup media) Restoration Current Hourly Rate in Effect
.50 Hour Minimum
  Travel
One Way Travel From
Business Systems Integrators Merrillville Office
to Customer Site 		Current Hourly Rate in Effect
.50 Hour Minimum
Increments Rounded To
Next .25 Hour
 
Manufacturer's Warranty
What Business Systems Integrators, Inc.
will provide at NO CHARGE.
  During the valid warranty period, Business Systems Integrators, Inc. will provide the following service at no cost to the customer.
  · Telephone diagnosis of the problem (with the aid of the customer) and the requisition of replacement parts from the manufacturer.
  What Business Systems Integrators, Inc.
Will Charge for during a Manufacturer's Warranty Service Call.
  Description Charge
  On-Site Diagnosis of the Problem Current Hourly Rate in Effect
.50 Hour Minimum
Delivery and Installation of the
Warranty Replacement Part(s)		 Current Hourly Rate in Effect
.50 Hour Minimum
  Technician will insure that the system is functioning at the Operating System level. This DOES NOT include application software. Current Hourly Rate in Effect
.50 Hour Minimum
  Return Parts Handling Charge $15.00
  Freight Charges for Shipping Defective Parts
Back To The Manufacturer		 Applicable Freight Rate
  Application Software Testing Current Hourly Rate in Effect
.50 Hour Minimum
  Data Transfer of Tape (or other backup media) Restoration Current Hourly Rate in Effect
.50 Hour Minimum
  Travel
One Way Travel From
Business Systems Integrators Merrillville Office
to Customer Site		 Current Hourly Rate in Effect
.50 Hour Minimum
Increments Rounded To
Next .25 Hour



 
 
 
 
 
 
 
 
 
 
 
       
       
       
       
       
       

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